| Our Technical Support Staff includes Unix and Linux administrators, hardware experts, network engineers, programmers, Linux gurus and applications specialists. We are usually available by email or phone Monday through Friday, from 9:00am to 7:00pm Central Time, but we often check our email after hours and during the weekend. Our servers are constantly being monitored to ensure that they are running properly and their connection to the internet is being maintained. If a server goes down or loses its connection we are paged immediately and we should usually be working on a solution before you are even aware of it. The reason we do not offer 24/7 support is because it is really not necessary for the type of sites we host, and the quality of our monitoring systems. In general our customers find that our support is much better than most large web hosting companies since we can usually answer your question right away instead of putting you on hold or trying to find the person who has the answer. Many of our customers like the option of taking care of things on their own using their site's control panel. |
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