Why Should You Choose NitroMax?
As a consumer of hosting services, there is no doubt that you have a variety of different hosting companies to choose from, all of which offer different features, levels of support, and all of which have their own niche. So why choose NitroMax for your Internet presence needs?
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Quality
Quality of service should be far more important that the features offered. If the company you choose cannot backup their core business with an uptime guarantee, then they probably cannot provide you with the high uptime demanded by most companies today. Quality of service is usually reflected in price. The motto you get what you pay for has more truth than ever when it comes to web hosting. No doubt you can find a web hosting provider cheaper than NitroMax, but you will pay for it with less features, low reliability, inadequate support, and inexperience.
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Trust
No matter who you choose, you should feel comfortable with your decision. The support levels, features offered, and other considerations do not really matter if you cannot trust the company you have selected. Promises have little substance if they are broken. Our customers put their trust in us day after day to deliver the reliability and features they desire.
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Reliability
Our reliability is backed up by our 99.9\% uptime guarantee. While other companies claim to have an uptime guarantee, we are contractually obligated to ours. All clients are protected by our 99.9\% uptime guarantee. If in any month the average uptime of all services are below 99.9\%, then clients do not pay for that month of service. Reliability is the end result of our redundant network. As we grow with our clients, our reliability is not compromised. We continue to seek ways, through redundancy and security, to be as reliable as possible.
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Connectivity to Three Backbones
Our Network Opperations Center (NOC) is OnNet with GlobalCenter (GC), Qwest Communications and GTE through three separate bandwidth-on-demand connections. GC, a Tier 1 provider whose 13,000-mile fiber optic network and Dense Wave Division Multiplexing (DWDM) technology provide an enormous 460 gigabytes per second (Gbps) of capacity worldwide. Qwest has an OC-12 line and plans to upgrade their connection to an OC-48 in the near future. The GTE global network delivers customers directly onto the Internet via a high-speed connection to its private, super-capacity backbone, including 17,000 miles of fiber and OC192 capacity. Furthermore, because of these unique connections, NitroMax does not need to link to the Internet though an OC3 or T3 Telecom circuit. Instead, independent cables run directly from our NOC to all three carriers points of presence. Whatever your bandwidth needs may be, NitroMax has the scalability to meet them. Yahoo! also connects directly using GlobalCenter, so if you can reach Yahoo!, you can reach our network!!!
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Network Redundancy
NitroMax uses intelligent end-user routing software called Border Gateway Protocol (BGP), between Qwest, GC and GTE, who use the same protocol. BGP identifies which path is the most efficient for each data packet and then routes the packet to its destination on the fastest path. This increases the speed at which web pages sent from our NOC arrive at their destination.
Studies have shown that the most common reason for downtime is circuit failure on Tier 1 provider backbones, the major data highways. To guard against this potential problem, we have three Tier-1 providers. If one experiences problems, we can route traffic down the other one. Furthermore, because we are OnNet with GlobalCenter, Qwest and GTE, we share their digital distribution architecture, which includes private peering network connections to major Internet carriers such as MCI, Sprint, UUNET, EUNET, AT&T, AOL, Best, Erols, @Home, IBM Advantis and others. These private peering arrangements allow NitroMax to exchange packets of data with every major backbone carrier in a one-to-one environment quickly and efficiently.
In addition, GC has high-speed links to eight public exchanges including both MAE East and West and several NAPS. Through these public exchanges, customers have the ability to reach their site, no matter from where they are coming on the Internet.
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Security
The Network Operations Center is located in a secure, monitored, class A building with a minimum number of approved personnel allowed access to highly sensitive areas and equipment. A detailed record of employee and visitor entry is maintained at all times. Our facility was built from the ground up, with security consultants from Westec Security and Honeywell. In fact, our facility is so secure, it meets secure standards required to host governmental servers! With biometric applications, security cameras, motion detectors, and 24 hour emergency monitoring, you can be assured that your virtual server or dedicated server is secure.
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Support
Our technical support center is staffed every day by professional representatives ready to answer any questions or issues you may have regarding our service. The internet is a 24 hour marketplace, and therefore we are here all the time for any problems that may arise. Our average support ticket is responded to within under 2 hours and resolved within 8 hours of receipt, 24 hours maximum.
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Convenience
With our highly-acclaimed Personal Account Manager (PAM), clients enjoy a level of convenience that is unmatched by any other company today. The PAM has created a benchmark standard in web hosting control panels. Though imitated, the NitroMax PAM continues to add convenience in website administration functions. Our single virtual server solution eliminates the need to choose among different hosting options, while the ordering process allows us to handle all aspects of setting up your virtual server within 12 hours.
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Value
No other web hosting provider offers the value we provide to clients. Never mind our reliability, but the features we offer in our virtual server solution and the benefits of our own NOC, security, and our partnerships all make us the best value for your dollar. Clients enjoy an abundant amount of features on their website, from multimedia applications to web authoring solutions. While some providers continue to stress low pricing, NitroMax considers quality of service and customer support. Our value is backed by our mission to continuously add features for no additional costs.
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Satisfaction
Our clients stay with us for the long term. Over 40\% of clients who sign up for a 3 month service agreement end up switching to a 12 month agreement after their first service cycle due to the cost savings. Our client turnover rate is an astonishingly low 6\%, and less than 2\% of clients ever move their website to a different web hosting provider. We bank on the satisfaction of our clients by offering a 30 day, money back guarantee (including setup fee). It is through customer satisfaction, our clients grow and succeed with us. Click here to read over some testimonials from our satisfied customers!
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