Company Vision
Promise Hosting was established in 2000 to provide premium web hosting to the Australian marketplace. Recognising that hosting in Australia tends to be expensive (particularly for Windows servers), and that customer service is often sub-standard, Promise set out to provide the following:
- An affordable hosting solution with virtually all extras already included. We do not believe that clients should have to pay more for e-mailboxes, database connections, or a secure server.
- Rapid, high quality customer service. Promise has developed a unique system to ensure that each hosting client receives continuity of care. Promise also aims to answer most e-mail inquiries within two hours of their lodgement (during operating hours), and responses are often forthcoming within five minutes.
- Peace of mind. Some web hosts make promises that they simply cannot keep. Promise Hosting offers an unconditional, 30 day money back guarantee. If you want to stop using our services within 30 days, we will promptly refund your annual fee AND setup fee (additional data charges and other extras will not be refunded).
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